What personal information do we collect from the people that visit our blogs, websites or apps?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, Foundation ID or other details to help you with your experience. In some instances we collect medical information where having this information may be life-saving in an emergency situation.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket or enter information on our site, or provide us with feedback on our products or services.
You need to opt-in to receive communications from the Foundation.
You are at liberty to unsubscribe at any time.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Our webhost provider uses regular Malware Scanning on our server.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not retain any credit card information entered online.
For the purposes of recurring payments, paper authorizations signed by the card holder may be kept in a secure office method. This form will never be digitized, and will be shredded and destroyed upon termination of relationship and/or once all outstanding debts are processed.
Do we use 'cookies'?
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders .
The Foundation will not disclose personal information that you provide on its sites to any third parties other than to a Company agent except:
For internal use only of our confidentially-bound staff, volunteers on a need-to-know basis, or,
to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or,
if you are reporting an adverse event/side effect, in which case the Foundation may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Courtesy emails may be sent
Users can change your personal information:
By emailing us
By calling us
By logging in to your account (Foundation Members only)
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking for Foundation use only.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days, and/or we will notify the users via in-site notification within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Maintain active communication regarding operations with our membership
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email, and we will promptly remove you from correspondence for that particular list.
Storage of Information
For cloud storage backup and access, we use Sync. Their servers are located in Toronto, Ontario, Canada. For more information about Sync's security, click here.
Web Hosting servers where our membership databases are located, are in Vancouver, British Columbia, Canada and are hosted by Canadian Web Hosting
Online Forms: Some of our forms are sent directly to our email client. More detailed forms are stored in the European Union by JotForm Inc.
Lesson Clients: We utilize My Music Staff for day to day operations of our Lesson Centres. They are a Canadian company.
Accounting and Payroll: We utilize Intuit QuickBooks Online to track and monitor accounts payable and accounts receivables, as well as employee and contractor records.
Acceptance of our Policy
GDPR Information Notice and Related Provisions
Controller Identity and Contact Details
We collect and use your Personal Information when required for the management of the products and services we offer to you or your organization, and the associated relationship, as well as to comply with legal obligations we may have.
We also may collect and use your Personal Information under the GDPR’s legitimate interest legal basis to build and maintain a network of professionals interested in the Foundation and Foundation’s activities, to provide related information and resources, and to promote our professional products and services. We will analyze your interactions with us to understand your profile and level of interest in our products and services, (ex. to decide whether or not include you in a given campaigns, or determine eligibility for funding or awards).
The information may be collected directly from you, from your organization or from other authorized third-parties.
When consent is required, a consent form will be provided to you.
We may use third-party providers to help us operate and maintain our Website and Activities, as well as deliver our products and services. Third-party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.
Data may be processed in the European Union, Canada, the United States, or Colombia depending upon contractual requirements and in accordance with legal jurisdictions for the region(s) to which ArtsConnex is subject. All locations either benefit from an Adequacy Decision (United States under the Privacy Shield) or from alternative suitable safeguards (FOIP and CANSPAM in Canada).
As per Canadian privacy laws, we will retain data for a maximum of two (2) years after the last contact.
Data Subject Rights
You may to exercise your rights as a data subject (access, rectification, erasure, restriction and objection, as well as portability) by reaching out to us via the email addresses provided above.
When processing is based on consent, you have the right to withdraw your consent at any time.
Finally, you also have the right to lodge a complaint with a supervisory authority.
We will not use the information we collect for making automated decisions that would have a legal or significant effect on you.
Last Edited on March 25, 2018
receive information about our programs, events and more.